- Fri Dec 19, 2025 9:28 am#13532
The role of Customer Service Executive at Giant Group’s Texmart Trading Company Ltd involves handling customer inquiries through calls and social media, maintaining communication records, and ensuring quick responses. Candidates should have excellent verbal and written communication skills in both Bangla and English.
Key Skills & Competencies:
• Proficiency in Bangla and English for effective communication
• Ability to handle multiple calls and manage a high volume of inquiries
• Strong attention to detail when recording customer interactions
• Experience with Microsoft Office, specifically Excel for daily reporting
• Familiarity with social media platforms like Facebook for customer engagement
Experience:
Highlight local experience, especially in retail stores or call centers. NGOs or INGOs exposure can also be beneficial as it enhances interpersonal and communication skills. Compliance or field-based work is not explicitly required but relevant experience would strengthen your application.
Education & Certifications:
Present your bachelor's degree or honors program alongside any relevant certifications such as a customer service certification or CRM training. Ensure that all educational documents are translated if needed, especially for non-Bangla-speaking institutions.
Tools & Software:
Familiarize yourself with common call center software and social media management tools. While theoretical knowledge is important, practical experience in using Microsoft Office (especially Excel) and managing customer interactions will be highly valued.
Interview Preparation:
1. Prepare examples of how you have handled difficult customer inquiries or complaints
2. Practice your communication skills by engaging in role-plays with friends or family
3. Understand the company culture and mission to tailor your responses during interviews
Common Interview Expectations in Bangladesh:
Bangladeshi recruiters often ask about past experiences, problem-solving abilities, and how you handle stress. Be ready to answer questions honestly but confidently.
Final Readiness Checks:
1. Ensure your CV is updated with all relevant experience and certifications
2. Prepare copies of necessary documents including ID proof, academic records, and any certificates
3. Verify the company’s address and be punctual for interviews
Documents & References:
Carry original copies of identification, educational qualifications, and any previous work certificates. Have professional references ready if asked.
Professional Behavior:
Dress appropriately for the interview, preferably in formal attire. Show respect to everyone you interact with during the application process. Be punctual and maintain a positive attitude throughout your interactions.
By following these guidelines, you will be well-prepared for the Customer Service Executive role at Giant Group’s Texmart Trading Company Ltd. Good luck!
Key Skills & Competencies:
• Proficiency in Bangla and English for effective communication
• Ability to handle multiple calls and manage a high volume of inquiries
• Strong attention to detail when recording customer interactions
• Experience with Microsoft Office, specifically Excel for daily reporting
• Familiarity with social media platforms like Facebook for customer engagement
Experience:
Highlight local experience, especially in retail stores or call centers. NGOs or INGOs exposure can also be beneficial as it enhances interpersonal and communication skills. Compliance or field-based work is not explicitly required but relevant experience would strengthen your application.
Education & Certifications:
Present your bachelor's degree or honors program alongside any relevant certifications such as a customer service certification or CRM training. Ensure that all educational documents are translated if needed, especially for non-Bangla-speaking institutions.
Tools & Software:
Familiarize yourself with common call center software and social media management tools. While theoretical knowledge is important, practical experience in using Microsoft Office (especially Excel) and managing customer interactions will be highly valued.
Interview Preparation:
1. Prepare examples of how you have handled difficult customer inquiries or complaints
2. Practice your communication skills by engaging in role-plays with friends or family
3. Understand the company culture and mission to tailor your responses during interviews
Common Interview Expectations in Bangladesh:
Bangladeshi recruiters often ask about past experiences, problem-solving abilities, and how you handle stress. Be ready to answer questions honestly but confidently.
Final Readiness Checks:
1. Ensure your CV is updated with all relevant experience and certifications
2. Prepare copies of necessary documents including ID proof, academic records, and any certificates
3. Verify the company’s address and be punctual for interviews
Documents & References:
Carry original copies of identification, educational qualifications, and any previous work certificates. Have professional references ready if asked.
Professional Behavior:
Dress appropriately for the interview, preferably in formal attire. Show respect to everyone you interact with during the application process. Be punctual and maintain a positive attitude throughout your interactions.
By following these guidelines, you will be well-prepared for the Customer Service Executive role at Giant Group’s Texmart Trading Company Ltd. Good luck!
