- Tue Jan 06, 2026 10:52 pm#20501
The role of an Executive in Reservation & Ticketing at Mastermind Tours & Travels involves managing air ticket bookings, handling customer inquiries, and ensuring smooth travel solutions for clients. In Bangladesh, this position is critical for connecting travelers with reliable services, requiring precision, customer focus, and technical expertise. You’ll work closely with airline systems and manage both domestic and international bookings, often under tight deadlines.
• Key skills employers expect:
• Proficiency in GDS systems like Sabre, Travelport, and Amadeus (including commands like book, reissue, and EMD)
• Strong customer service skills with a calm demeanor for resolving booking issues
• Knowledge of airline policies, visa procedures, and travel regulations
• Attention to detail for accurate fare calculations and ticket issuance
• Basic understanding of travel trends and promotional offers
• Experience to highlight:
• Prior work in travel agencies, tour operators, or visa processing services is highly valued
• Local experience in Bangladesh’s travel sector, especially with airlines or GDS platforms, gives an edge
• Exposure to NGO or INGO projects involving travel coordination or compliance tasks is a plus
• Demonstrated ability to handle field-based tasks like on-site client follow-ups or compliance checks
• Education and certifications:
• A bachelor’s degree is a baseline, but relevant certifications in GDS operations or customer service can strengthen your profile
• Highlight coursework or projects related to tourism management, hospitality, or IT systems
• Ensure your resume clearly links education to the job’s requirements, avoiding generic statements
• Tools and systems:
• Practical knowledge of GDS platforms is non-negotiable—emphasize hands-on experience with commands like split/merge or ancillary services
• Familiarity with ticketing software, CRM tools, or Excel for report preparation is useful
• Show understanding of how these tools streamline workflows, not just their features
• Interview preparation:
• Bangladeshi employers often prioritize honesty and clarity. Prepare to explain gaps in experience or skill gaps honestly
• Practice answers to questions about handling customer complaints, managing time-sensitive tasks, or adapting to airline policy changes
• Research Mastermind Tours & Travels’ services and recent projects to align your answers with their goals
1. Research the company: Understand their brand values and how your skills align with their travel solutions
2. Practice scenario-based answers: Be ready to discuss resolving booking errors, managing client expectations, or using GDS commands efficiently
3. Prepare documents: Ensure your CV is tailored to the job, with clear sections on technical skills and relevant experience
• Final readiness checks:
• Double-check your CV for typos and ensure it reflects your GDS proficiency and customer service track record
• Gather references from previous employers or mentors who can vouch for your reliability and technical skills
• Arrive at the interview with a professional appearance, punctual timing, and a clear understanding of the role’s demands
• Demonstrate enthusiasm for the travel industry and a willingness to adapt to the fast-paced environment of a growing agency
• Key skills employers expect:
• Proficiency in GDS systems like Sabre, Travelport, and Amadeus (including commands like book, reissue, and EMD)
• Strong customer service skills with a calm demeanor for resolving booking issues
• Knowledge of airline policies, visa procedures, and travel regulations
• Attention to detail for accurate fare calculations and ticket issuance
• Basic understanding of travel trends and promotional offers
• Experience to highlight:
• Prior work in travel agencies, tour operators, or visa processing services is highly valued
• Local experience in Bangladesh’s travel sector, especially with airlines or GDS platforms, gives an edge
• Exposure to NGO or INGO projects involving travel coordination or compliance tasks is a plus
• Demonstrated ability to handle field-based tasks like on-site client follow-ups or compliance checks
• Education and certifications:
• A bachelor’s degree is a baseline, but relevant certifications in GDS operations or customer service can strengthen your profile
• Highlight coursework or projects related to tourism management, hospitality, or IT systems
• Ensure your resume clearly links education to the job’s requirements, avoiding generic statements
• Tools and systems:
• Practical knowledge of GDS platforms is non-negotiable—emphasize hands-on experience with commands like split/merge or ancillary services
• Familiarity with ticketing software, CRM tools, or Excel for report preparation is useful
• Show understanding of how these tools streamline workflows, not just their features
• Interview preparation:
• Bangladeshi employers often prioritize honesty and clarity. Prepare to explain gaps in experience or skill gaps honestly
• Practice answers to questions about handling customer complaints, managing time-sensitive tasks, or adapting to airline policy changes
• Research Mastermind Tours & Travels’ services and recent projects to align your answers with their goals
1. Research the company: Understand their brand values and how your skills align with their travel solutions
2. Practice scenario-based answers: Be ready to discuss resolving booking errors, managing client expectations, or using GDS commands efficiently
3. Prepare documents: Ensure your CV is tailored to the job, with clear sections on technical skills and relevant experience
• Final readiness checks:
• Double-check your CV for typos and ensure it reflects your GDS proficiency and customer service track record
• Gather references from previous employers or mentors who can vouch for your reliability and technical skills
• Arrive at the interview with a professional appearance, punctual timing, and a clear understanding of the role’s demands
• Demonstrate enthusiasm for the travel industry and a willingness to adapt to the fast-paced environment of a growing agency
