- Fri Jan 16, 2026 12:29 pm#26079
The ICT Support Engineer role at Shakti Foundation involves managing technical systems to ensure smooth operations across their network. You’ll handle hardware and software issues, user access, network stability, and data management. This is a full-time position based in Bangladesh, requiring hands-on problem-solving and attention to detail. Your ability to adapt to local workflows and support field teams will be critical.
• Key skills employers expect: Proficiency in hardware installation and maintenance, troubleshooting software and ERP systems like MFIS and HRIS, managing user access and passwords, and ensuring compliance with SLA standards.
• Technical expertise: Familiarity with Office 365, Microsoft Teams, antivirus solutions, and MDM platforms. Experience with ticketing systems for tracking support requests is essential.
• NGO-specific focus: Prior experience in NGOs or INGOs is a strong advantage. Employers value candidates who understand local compliance, field operations, and the importance of uninterrupted IT services in community-driven projects.
When highlighting your experience, prioritize roles that involve managing IT infrastructure in dynamic environments. Emphasize any work with ERP systems, user access control, or field-based technical support. For local experience, mention projects that align with Shakti Foundation’s mission, such as supporting field teams or maintaining data accuracy for operational reporting.
• Education and certifications: Present your BSc in Computer Science clearly. If you have certifications like ITIL, CompTIA, or vendor-specific training (e.g., Microsoft), include them to strengthen your profile.
• Practical software knowledge: Demonstrate real-world use of tools like ServiceNow or Jira for ticket tracking, and show how you’ve maintained systems like ERP platforms or managed network devices in previous roles.
For interviews, prepare to discuss how you’d handle urgent issues like hardware failures or SLA breaches. Be ready to explain your approach to user training, data updates, and maintaining device inventories. Bangladeshi employers often value honesty and clarity, so avoid exaggerating experience. Instead, focus on measurable outcomes, such as reducing ticket resolution time or improving network uptime.
1. Review common questions: Be prepared to explain your technical processes, problem-solving methods, and how you’d adapt to Shakti Foundation’s operational needs.
2. Practice with real scenarios: Think about how you’d manage a printer repair delay, coordinate with ISPs for network issues, or train field staff on the Shakti App.
3. Highlight field readiness: Mention any experience with on-site visits, data collection, or supporting remote teams.
Before applying, ensure all documents are organized: include your degree certificate, relevant certifications, and a resume detailing technical roles and NGO experience. Provide references from previous employers, especially those in similar roles. During interviews, dress professionally and show enthusiasm for supporting Shakti’s mission. Bangladeshi employers expect punctuality, respect for organizational protocols, and a proactive attitude toward resolving technical challenges.
• Key skills employers expect: Proficiency in hardware installation and maintenance, troubleshooting software and ERP systems like MFIS and HRIS, managing user access and passwords, and ensuring compliance with SLA standards.
• Technical expertise: Familiarity with Office 365, Microsoft Teams, antivirus solutions, and MDM platforms. Experience with ticketing systems for tracking support requests is essential.
• NGO-specific focus: Prior experience in NGOs or INGOs is a strong advantage. Employers value candidates who understand local compliance, field operations, and the importance of uninterrupted IT services in community-driven projects.
When highlighting your experience, prioritize roles that involve managing IT infrastructure in dynamic environments. Emphasize any work with ERP systems, user access control, or field-based technical support. For local experience, mention projects that align with Shakti Foundation’s mission, such as supporting field teams or maintaining data accuracy for operational reporting.
• Education and certifications: Present your BSc in Computer Science clearly. If you have certifications like ITIL, CompTIA, or vendor-specific training (e.g., Microsoft), include them to strengthen your profile.
• Practical software knowledge: Demonstrate real-world use of tools like ServiceNow or Jira for ticket tracking, and show how you’ve maintained systems like ERP platforms or managed network devices in previous roles.
For interviews, prepare to discuss how you’d handle urgent issues like hardware failures or SLA breaches. Be ready to explain your approach to user training, data updates, and maintaining device inventories. Bangladeshi employers often value honesty and clarity, so avoid exaggerating experience. Instead, focus on measurable outcomes, such as reducing ticket resolution time or improving network uptime.
1. Review common questions: Be prepared to explain your technical processes, problem-solving methods, and how you’d adapt to Shakti Foundation’s operational needs.
2. Practice with real scenarios: Think about how you’d manage a printer repair delay, coordinate with ISPs for network issues, or train field staff on the Shakti App.
3. Highlight field readiness: Mention any experience with on-site visits, data collection, or supporting remote teams.
Before applying, ensure all documents are organized: include your degree certificate, relevant certifications, and a resume detailing technical roles and NGO experience. Provide references from previous employers, especially those in similar roles. During interviews, dress professionally and show enthusiasm for supporting Shakti’s mission. Bangladeshi employers expect punctuality, respect for organizational protocols, and a proactive attitude toward resolving technical challenges.
