- Fri Dec 12, 2025 8:17 pm#11305
Job Overview
Company: EDUX GLOBAL CONSULTANCY
Position: Front Desk Officer (2 vacancies)
Location: Banani, Dhaka
Employment Type: Full‑time, office‑based
Application Deadline: 24 December 2025
Salary: Tk. 20,000 – 30,000 per month (plus allowances, transport after probation)
Key Responsibilities
- Greet visitors, answer phone calls, WhatsApp messages, and general inquiries.
- Provide basic information on services, countries covered, and admission procedures.
- Direct students to the appropriate counselor or department.
- Keep front‑desk records, visitor logs and inquiry sheets up to date.
- Schedule student appointments and follow‑up sessions.
- Perform daily office tasks such as printing, scanning and filing.
- Assist counselors in preparing student files when required.
- Maintain a clean, organized and presentable reception area.
- Coordinate meetings and appointments with staff and management.
Required Profile
- Age: 20‑30 years (female)
- Education: Minimum Bachelor’s degree (Honors preferred)
- Experience: 3‑5 years in front‑office or customer‑facing roles, preferably in investment/merchant banking, multinational firms, pharma, hotels or architecture firms. Freshers may also apply.
- Languages: Excellent Bangla and English communication skills.
- Skills: Front‑desk management, customer service, MS Office (Word, Excel, PowerPoint), email, Google Docs, basic office equipment operation.
- Personal traits: Smart, polite, presentable, confident, able to multitask and handle students professionally.
Preparation Checklist
1. Company Research
- Visit the company address (House 14, Road 12, Block L, Banani) on Google Maps to know the exact location and commuting routes.
- Search for “EDUX GLOBAL CONSULTANCY” online, read any news articles, client testimonials or LinkedIn posts to understand their core services, target markets and corporate culture.
- Note down the key services offered, especially those related to international education consultancy, as these will appear in interview questions.
2. Update Your Resume
- Use a clean, professional layout. Include a concise career summary that highlights front‑desk experience, customer‑service achievements, and any exposure to education or consultancy sectors.
- List specific duties that match the job description: visitor handling, call management, appointment scheduling, record‑keeping, use of MS Office and Google Docs.
- Quantify results where possible (e.g., “handled an average of 80 inbound calls daily”, “reduced visitor check‑in time by 15%”).
- Add a “Key Skills” section with: Front Desk, Customer Service, MS Office, Office Management, Communication (Bangla & English), Multitasking.
3. Write a Tailored Cover Letter
- Address it to the HR department of EDUX GLOBAL CONSULTANCY.
- Mention the specific vacancy (Front Desk Officer) and the deadline.
- Explain why you are a good fit: relevant experience, ability to create a welcoming environment, proficiency with office software, and your enthusiasm for supporting students.
- Highlight any experience working with multinational or education‑related clients.
4. Prepare Supporting Documents
- Copies of your Bachelor’s degree or mark sheet.
- Experience certificates or letters of recommendation from previous employers.
- A recent passport‑size photograph (professional attire).
5. Skill Refresh
a) Communication
- Practice answering common queries about education consultancy: “What countries do you work with?”, “What is the admission process for a student interested in studying abroad?”
- Record yourself delivering the answers clearly in both Bangla and English; improve pronunciation and tone.
b) Microsoft Office & Google Docs
- Review Excel functions (sorting, filtering, basic formulas) as you may be asked to prepare simple reports.
- Practice creating and formatting professional documents in Word and Google Docs.
c) Front‑Desk Operations
- Simulate a visitor check‑in process: greet, ask purpose, log details, direct to the right counselor.
- Role‑play handling a busy phone line while simultaneously updating an inquiry sheet.
6. Appearance & Grooming
- Choose a smart business‑formal outfit: neat blouse or shirt, trousers or skirt, closed‑toe shoes.
- Keep hair tidy, nails clean and short, minimal jewelry.
- Bring a professional folder or briefcase with your documents neatly arranged.
7. Anticipate Interview Questions
General
- Tell us about yourself and why you are interested in this role.
- What do you know about EDUX GLOBAL CONSULTANCY?
Front‑Desk Specific
- How would you handle a difficult visitor who is upset about a delayed appointment?
- Describe a time when you had to manage multiple tasks simultaneously at the reception.
Situational
- A student arrives without an appointment and asks for immediate counseling. What would you do?
- The phone is ringing nonstop while a visitor is waiting. How do you prioritize?
Skills‑Based
- Which MS Office applications are you most comfortable with and why?
- How do you ensure accuracy when maintaining visitor logs and inquiry sheets?
Behavioral
- Give an example of a time you improved a process at the front desk.
- Describe a situation where you had to work closely with a counselor or senior staff member.
Prepare concise STAR (Situation, Task, Action, Result) stories for each.
8. Logistics for the Interview
- Confirm the interview date, time and exact venue (Banani office).
- Plan to arrive 10–15 minutes early; factor in traffic and possible delays.
- Carry a copy of your resume, cover letter, certificates, photo ID and the prepared document folder.
9. Post‑Interview Follow‑Up
- Send a thank‑you email within 24 hours, reiterating your interest and summarizing how your skills match the role.
10. Additional Considerations
- Review the benefits package: transportation after permanent status, monthly allowance for mobile bill, credit card, medical allowance, overtime, lunch subsidy, yearly salary review, festival bonuses.
- Be ready to discuss salary expectations within the Tk. 20,000 – 30,000 range, based on your experience.
By following this checklist you will be well‑prepared to submit a strong application and present yourself confidently during the interview for the Front Desk Officer position at EDUX GLOBAL CONSULTANCY. Good luck!
Company: EDUX GLOBAL CONSULTANCY
Position: Front Desk Officer (2 vacancies)
Location: Banani, Dhaka
Employment Type: Full‑time, office‑based
Application Deadline: 24 December 2025
Salary: Tk. 20,000 – 30,000 per month (plus allowances, transport after probation)
Key Responsibilities
- Greet visitors, answer phone calls, WhatsApp messages, and general inquiries.
- Provide basic information on services, countries covered, and admission procedures.
- Direct students to the appropriate counselor or department.
- Keep front‑desk records, visitor logs and inquiry sheets up to date.
- Schedule student appointments and follow‑up sessions.
- Perform daily office tasks such as printing, scanning and filing.
- Assist counselors in preparing student files when required.
- Maintain a clean, organized and presentable reception area.
- Coordinate meetings and appointments with staff and management.
Required Profile
- Age: 20‑30 years (female)
- Education: Minimum Bachelor’s degree (Honors preferred)
- Experience: 3‑5 years in front‑office or customer‑facing roles, preferably in investment/merchant banking, multinational firms, pharma, hotels or architecture firms. Freshers may also apply.
- Languages: Excellent Bangla and English communication skills.
- Skills: Front‑desk management, customer service, MS Office (Word, Excel, PowerPoint), email, Google Docs, basic office equipment operation.
- Personal traits: Smart, polite, presentable, confident, able to multitask and handle students professionally.
Preparation Checklist
1. Company Research
- Visit the company address (House 14, Road 12, Block L, Banani) on Google Maps to know the exact location and commuting routes.
- Search for “EDUX GLOBAL CONSULTANCY” online, read any news articles, client testimonials or LinkedIn posts to understand their core services, target markets and corporate culture.
- Note down the key services offered, especially those related to international education consultancy, as these will appear in interview questions.
2. Update Your Resume
- Use a clean, professional layout. Include a concise career summary that highlights front‑desk experience, customer‑service achievements, and any exposure to education or consultancy sectors.
- List specific duties that match the job description: visitor handling, call management, appointment scheduling, record‑keeping, use of MS Office and Google Docs.
- Quantify results where possible (e.g., “handled an average of 80 inbound calls daily”, “reduced visitor check‑in time by 15%”).
- Add a “Key Skills” section with: Front Desk, Customer Service, MS Office, Office Management, Communication (Bangla & English), Multitasking.
3. Write a Tailored Cover Letter
- Address it to the HR department of EDUX GLOBAL CONSULTANCY.
- Mention the specific vacancy (Front Desk Officer) and the deadline.
- Explain why you are a good fit: relevant experience, ability to create a welcoming environment, proficiency with office software, and your enthusiasm for supporting students.
- Highlight any experience working with multinational or education‑related clients.
4. Prepare Supporting Documents
- Copies of your Bachelor’s degree or mark sheet.
- Experience certificates or letters of recommendation from previous employers.
- A recent passport‑size photograph (professional attire).
5. Skill Refresh
a) Communication
- Practice answering common queries about education consultancy: “What countries do you work with?”, “What is the admission process for a student interested in studying abroad?”
- Record yourself delivering the answers clearly in both Bangla and English; improve pronunciation and tone.
b) Microsoft Office & Google Docs
- Review Excel functions (sorting, filtering, basic formulas) as you may be asked to prepare simple reports.
- Practice creating and formatting professional documents in Word and Google Docs.
c) Front‑Desk Operations
- Simulate a visitor check‑in process: greet, ask purpose, log details, direct to the right counselor.
- Role‑play handling a busy phone line while simultaneously updating an inquiry sheet.
6. Appearance & Grooming
- Choose a smart business‑formal outfit: neat blouse or shirt, trousers or skirt, closed‑toe shoes.
- Keep hair tidy, nails clean and short, minimal jewelry.
- Bring a professional folder or briefcase with your documents neatly arranged.
7. Anticipate Interview Questions
General
- Tell us about yourself and why you are interested in this role.
- What do you know about EDUX GLOBAL CONSULTANCY?
Front‑Desk Specific
- How would you handle a difficult visitor who is upset about a delayed appointment?
- Describe a time when you had to manage multiple tasks simultaneously at the reception.
Situational
- A student arrives without an appointment and asks for immediate counseling. What would you do?
- The phone is ringing nonstop while a visitor is waiting. How do you prioritize?
Skills‑Based
- Which MS Office applications are you most comfortable with and why?
- How do you ensure accuracy when maintaining visitor logs and inquiry sheets?
Behavioral
- Give an example of a time you improved a process at the front desk.
- Describe a situation where you had to work closely with a counselor or senior staff member.
Prepare concise STAR (Situation, Task, Action, Result) stories for each.
8. Logistics for the Interview
- Confirm the interview date, time and exact venue (Banani office).
- Plan to arrive 10–15 minutes early; factor in traffic and possible delays.
- Carry a copy of your resume, cover letter, certificates, photo ID and the prepared document folder.
9. Post‑Interview Follow‑Up
- Send a thank‑you email within 24 hours, reiterating your interest and summarizing how your skills match the role.
10. Additional Considerations
- Review the benefits package: transportation after permanent status, monthly allowance for mobile bill, credit card, medical allowance, overtime, lunch subsidy, yearly salary review, festival bonuses.
- Be ready to discuss salary expectations within the Tk. 20,000 – 30,000 range, based on your experience.
By following this checklist you will be well‑prepared to submit a strong application and present yourself confidently during the interview for the Front Desk Officer position at EDUX GLOBAL CONSULTANCY. Good luck!
