- Sat Dec 13, 2025 1:14 am#11446
Preparation Guide for the Telesales Executive (Night Shift) Position – 24/7 Virtual Assistants
1. Understand the Role and Work Environment
- The job is a full‑time, night‑shift telesales position that requires you to be present at the office in Baridhara, Dhaka.
- Working hours: 8 to 10 hours each night, starting at 7:50 PM and ending by 6:00 AM, Monday through Friday. Government holidays are also included.
- You will be part of a “familial” back‑office support team that serves small businesses internationally, mainly in the USA and Canada.
- Security is strict: no one may leave the premises after 10 PM; CCTV operates 24 × 7.
- Performance and attendance are heavily monitored; bonuses and overtime are tied directly to productivity.
2. Eligibility Checklist
- Age: 30 years or younger.
- Education: HSC, O‑Level, A‑Level, BA, or BBA is acceptable.
- Gender: open to both male and female candidates.
- English proficiency: fluent speaking and writing, comfortable using Word, Excel and other office tools.
- Ability to multitask: you must be able to talk to a client while entering data simultaneously.
- No plans for leaves during exams, classes, or personal events – the schedule is rigid.
- Willingness to work night shifts without any “late‑night” excuses.
3. Core Skills to Master
- Call‑center etiquette: greeting, active listening, handling objections, and closing.
- Telemarketing techniques: script adherence, lead qualification, and appointment setting.
- Sales planning & target setting: understand how personal targets contribute to team goals.
- Customer service fundamentals: empathy, problem‑solving, and escalation procedures.
- Data entry speed and accuracy: practice typing quickly while maintaining 100 % accuracy.
4. Technical Preparation
- Familiarize yourself with Microsoft Office (especially Excel for logging calls and results).
- If possible, learn basic use of auto‑dialing software (both manual and auto dialing) used for US/Canada markets.
- Practice using headphones and headsets, as you will be on calls for long periods.
- Ensure you can work on a computer for 8‑10 continuous hours without fatigue.
5. Physical and Mental Conditioning
- Adjust your sleep schedule a few weeks before the start date: aim to sleep from early morning until late afternoon.
- Create a comfortable pre‑work routine: light exercise, healthy meals, and a calm environment to reduce night‑shift stress.
- Stay hydrated and keep healthy snacks on hand for the overnight shift.
- Practice relaxation techniques (deep breathing, short stretches) to maintain focus during long calls.
6. Documentation and Application Essentials
- Prepare a clean, professional resume highlighting:
* English fluency (mention any certifications, TOEFL/IELTS scores if available).
* Previous call‑center, sales, or customer‑service experience.
* Ability to work night shifts and any prior night‑shift roles.
* Quantifiable achievements (e.g., “Exceeded sales target by 20 % in Q3 2023”).
- Write a concise cover letter that:
* Confirms you meet the age and education requirements.
* Emphasizes your willingness to work 7:50 PM‑6:00 AM without exception.
* Shows enthusiasm for the “family‑like” culture and performance‑based rewards.
- Attach copies of your academic certificates and any relevant training certificates.
- Ensure your contact details are up‑to‑date; you will be contacted for a 10‑day non‑paid training before probation.
7. Interview Preparation
- Research 24/7 Virtual Assistants: note their licensing by BTRC, years of operation (since 2017), and focus on US/Canada markets.
- Prepare answers for common telesales interview questions:
* “How do you handle rejection on cold calls?”
* “Give an example of meeting/exceeding a sales target.”
* “How will you stay productive during night hours?”
- Practice a mock call: use a script, keep it under 3‑4 minutes, and demonstrate clear pronunciation and confidence.
- Be ready to demonstrate multitasking: you may be asked to talk while typing a short entry.
- Expect a scenario‑based test on handling an upset customer or a difficult lead.
- Dress formally; remember the office has surveillance and a security protocol, so first impressions matter.
8. Salary, Benefits, and Performance Expectations
- Base salary range: 18,300 – 25,000 TK per month.
- Additional earnings: performance bonus (up to 10,000 TK), overtime allowance after 8 hours, attendance bonus (2,000 TK per month), and various allowances (mobile bill, transport, food after training).
- Benefits: Provident fund, insurance, full‑subsidized lunch, weekly two holidays (Saturday & Sunday), yearly salary review, festival bonuses, and regular social events.
- Understand that bonuses are strictly tied to “100 % performance” on assigned tasks; consistency is key.
9. Day‑to‑Day Routine Blueprint (Sample)
- 6:30 AM – Finish shift, brief debrief with supervisor, log daily performance.
- 7:00 AM – Light snack, hydrate, prepare for sleep.
- 8:00 AM – Sleep (aim for 7‑8 hours).
- 2:00 PM – Wake, have a nutritious lunch, brief exercise or walk.
- 4:00 PM – Review call scripts, update Excel sheets, check any pending emails.
- 6:00 PM – Prepare workstation, test headset, and head to the office.
- 7:50 PM – Clock‑in, start first call batch.
10. Final Checklist Before Applying
- [ ] Age ≤ 30 years.
- [ ] English fluency confirmed (speaking & writing).
- [ ] Night‑shift commitment signed off (no planned leaves).
- [ ] Updated resume and cover letter tailored to this role.
- [ ] Copies of academic and training certificates ready.
- [ ] Familiarity with basic Excel and call‑center software.
- [ ] Ability to work from the Baridhara office and comply with security rules.
By following this guide you will present yourself as a well‑prepared, committed candidate who fully understands the demands and rewards of the Telesales Executive night‑shift position at 24/7 Virtual Assistants. Good luck!
1. Understand the Role and Work Environment
- The job is a full‑time, night‑shift telesales position that requires you to be present at the office in Baridhara, Dhaka.
- Working hours: 8 to 10 hours each night, starting at 7:50 PM and ending by 6:00 AM, Monday through Friday. Government holidays are also included.
- You will be part of a “familial” back‑office support team that serves small businesses internationally, mainly in the USA and Canada.
- Security is strict: no one may leave the premises after 10 PM; CCTV operates 24 × 7.
- Performance and attendance are heavily monitored; bonuses and overtime are tied directly to productivity.
2. Eligibility Checklist
- Age: 30 years or younger.
- Education: HSC, O‑Level, A‑Level, BA, or BBA is acceptable.
- Gender: open to both male and female candidates.
- English proficiency: fluent speaking and writing, comfortable using Word, Excel and other office tools.
- Ability to multitask: you must be able to talk to a client while entering data simultaneously.
- No plans for leaves during exams, classes, or personal events – the schedule is rigid.
- Willingness to work night shifts without any “late‑night” excuses.
3. Core Skills to Master
- Call‑center etiquette: greeting, active listening, handling objections, and closing.
- Telemarketing techniques: script adherence, lead qualification, and appointment setting.
- Sales planning & target setting: understand how personal targets contribute to team goals.
- Customer service fundamentals: empathy, problem‑solving, and escalation procedures.
- Data entry speed and accuracy: practice typing quickly while maintaining 100 % accuracy.
4. Technical Preparation
- Familiarize yourself with Microsoft Office (especially Excel for logging calls and results).
- If possible, learn basic use of auto‑dialing software (both manual and auto dialing) used for US/Canada markets.
- Practice using headphones and headsets, as you will be on calls for long periods.
- Ensure you can work on a computer for 8‑10 continuous hours without fatigue.
5. Physical and Mental Conditioning
- Adjust your sleep schedule a few weeks before the start date: aim to sleep from early morning until late afternoon.
- Create a comfortable pre‑work routine: light exercise, healthy meals, and a calm environment to reduce night‑shift stress.
- Stay hydrated and keep healthy snacks on hand for the overnight shift.
- Practice relaxation techniques (deep breathing, short stretches) to maintain focus during long calls.
6. Documentation and Application Essentials
- Prepare a clean, professional resume highlighting:
* English fluency (mention any certifications, TOEFL/IELTS scores if available).
* Previous call‑center, sales, or customer‑service experience.
* Ability to work night shifts and any prior night‑shift roles.
* Quantifiable achievements (e.g., “Exceeded sales target by 20 % in Q3 2023”).
- Write a concise cover letter that:
* Confirms you meet the age and education requirements.
* Emphasizes your willingness to work 7:50 PM‑6:00 AM without exception.
* Shows enthusiasm for the “family‑like” culture and performance‑based rewards.
- Attach copies of your academic certificates and any relevant training certificates.
- Ensure your contact details are up‑to‑date; you will be contacted for a 10‑day non‑paid training before probation.
7. Interview Preparation
- Research 24/7 Virtual Assistants: note their licensing by BTRC, years of operation (since 2017), and focus on US/Canada markets.
- Prepare answers for common telesales interview questions:
* “How do you handle rejection on cold calls?”
* “Give an example of meeting/exceeding a sales target.”
* “How will you stay productive during night hours?”
- Practice a mock call: use a script, keep it under 3‑4 minutes, and demonstrate clear pronunciation and confidence.
- Be ready to demonstrate multitasking: you may be asked to talk while typing a short entry.
- Expect a scenario‑based test on handling an upset customer or a difficult lead.
- Dress formally; remember the office has surveillance and a security protocol, so first impressions matter.
8. Salary, Benefits, and Performance Expectations
- Base salary range: 18,300 – 25,000 TK per month.
- Additional earnings: performance bonus (up to 10,000 TK), overtime allowance after 8 hours, attendance bonus (2,000 TK per month), and various allowances (mobile bill, transport, food after training).
- Benefits: Provident fund, insurance, full‑subsidized lunch, weekly two holidays (Saturday & Sunday), yearly salary review, festival bonuses, and regular social events.
- Understand that bonuses are strictly tied to “100 % performance” on assigned tasks; consistency is key.
9. Day‑to‑Day Routine Blueprint (Sample)
- 6:30 AM – Finish shift, brief debrief with supervisor, log daily performance.
- 7:00 AM – Light snack, hydrate, prepare for sleep.
- 8:00 AM – Sleep (aim for 7‑8 hours).
- 2:00 PM – Wake, have a nutritious lunch, brief exercise or walk.
- 4:00 PM – Review call scripts, update Excel sheets, check any pending emails.
- 6:00 PM – Prepare workstation, test headset, and head to the office.
- 7:50 PM – Clock‑in, start first call batch.
10. Final Checklist Before Applying
- [ ] Age ≤ 30 years.
- [ ] English fluency confirmed (speaking & writing).
- [ ] Night‑shift commitment signed off (no planned leaves).
- [ ] Updated resume and cover letter tailored to this role.
- [ ] Copies of academic and training certificates ready.
- [ ] Familiarity with basic Excel and call‑center software.
- [ ] Ability to work from the Baridhara office and comply with security rules.
By following this guide you will present yourself as a well‑prepared, committed candidate who fully understands the demands and rewards of the Telesales Executive night‑shift position at 24/7 Virtual Assistants. Good luck!
