- Sat Dec 13, 2025 5:22 pm#11717
Preparation Guide for the Student Counselor Position at Sky Route Travel and Consultancy
1. Understand the Role and Responsibilities
- Speak with students and parents over the phone to provide detailed information about admissions, courses, fees, and the enrollment process.
- Conduct face‑to‑face counseling sessions in the office for visitors.
- Explain course structures, fee schedules, and step‑by‑step admission procedures clearly.
- Maintain daily call logs, update lead status, and follow up on prospective students.
- Coordinate with the enrollment team to achieve admission targets.
- Create short promotional videos for social‑media platforms to attract prospective students.
2. Research the Company
- Locate the office: House‑23 (6B), Road‑3/C, Sector‑09, Uttara, Dhaka‑1230.
- Review the company’s website (if available) and any social‑media pages to understand its travel, immigration, and education‑consultancy services.
- Familiarize yourself with the types of courses and visa services they promote.
- Note the company’s benefits: mobile bill allowance, overtime, profit share, performance bonus, tour allowance, half‑yearly salary review, and two festival bonuses.
3. Align Your Resume and Cover Letter
- Highlight a bachelor’s or master’s degree and the 1‑2 years of experience in travel agency, immigration, or education consultancy.
- Emphasize your experience with student counseling, visa processing, and handling inbound calls.
- List specific computer tools you have used for office management, data entry, and online form handling (e.g., MS Office, CRM software).
- Provide examples of any promotional video projects you have created (mention tools such as Canva, Adobe Premiere, or mobile apps).
- In the cover letter, mention your fluency in English, confidence in telephone communication, presentation skills, and ability to work with a team to meet enrollment goals.
4. Strengthen Required Skills
- Communication: Practice delivering concise course explanations and answering common admission questions.
- Phone Etiquette: Record mock calls, focus on clear diction, active listening, and polite closing statements.
- Presentation: Prepare a short PowerPoint or slide deck on a typical course offering; rehearse delivering it within 5 minutes.
- Computer & Online Forms: Refresh your knowledge of Excel, Word, and any enrollment portal you might encounter; practice filling out sample online application forms.
- Video Creation: Sketch a storyboard for a 30‑second promotional video, then film and edit using a smartphone and free editing software.
5. Prepare for Common Interview Questions
- “Describe a time you persuaded a hesitant student to enroll. What approach did you take?”
- “How do you manage a high volume of phone inquiries while maintaining accuracy in reporting?”
- “What steps would you follow to process a student visa application?”
- “Give an example of a promotional video you made. What was the goal and the outcome?”
- “How do you prioritize follow‑ups when you have multiple leads at different stages?”
Prepare STAR‑based answers (Situation, Task, Action, Result) and rehearse them aloud.
6. Practice Phone and In‑Office Counseling Scenarios
- Role‑play with a friend: one acts as a parent asking about fees and scholarships; the other responds with clear, friendly information.
- Simulate an in‑office session: greet the visitor, ask probing questions to understand their needs, outline suitable courses, and close with next steps.
7. Documentation and Application Checklist
- Updated resume (PDF, 1‑2 pages).
- Tailored cover letter (PDF).
- Copies of any certificates related to counseling, visa processing, or video editing.
- A portfolio link or file containing at least one short promotional video you created.
- Prepare a professional email address for all correspondence.
8. Logistics for the Interview (If Invited)
- Arrive at the Uttara office at least 10 minutes early.
- Dress in business‑formal attire (e.g., shirt/blouse, trousers or skirt, optional blazer).
- Bring printed copies of your resume, cover letter, and certificates.
- Bring a notebook and pen for taking notes.
9. Post‑Interview Follow‑Up
- Send a thank‑you email within 24 hours, expressing appreciation for the opportunity and reiterating your enthusiasm for the Student Counselor role.
10. Continuous Improvement
- After each interview or practice session, note areas where you felt less confident (e.g., handling objections, video editing details) and allocate time to improve them before the next opportunity.
Key Takeaways
- Focus on demonstrating confidence in phone communication, clear presentation of course details, and ability to manage leads efficiently.
- Highlight your experience in travel/immigration services and student counseling, as these directly match the employer’s expectations.
- Show creativity by preparing a short promotional video that aligns with the company’s branding.
Good luck with your preparation and application!
1. Understand the Role and Responsibilities
- Speak with students and parents over the phone to provide detailed information about admissions, courses, fees, and the enrollment process.
- Conduct face‑to‑face counseling sessions in the office for visitors.
- Explain course structures, fee schedules, and step‑by‑step admission procedures clearly.
- Maintain daily call logs, update lead status, and follow up on prospective students.
- Coordinate with the enrollment team to achieve admission targets.
- Create short promotional videos for social‑media platforms to attract prospective students.
2. Research the Company
- Locate the office: House‑23 (6B), Road‑3/C, Sector‑09, Uttara, Dhaka‑1230.
- Review the company’s website (if available) and any social‑media pages to understand its travel, immigration, and education‑consultancy services.
- Familiarize yourself with the types of courses and visa services they promote.
- Note the company’s benefits: mobile bill allowance, overtime, profit share, performance bonus, tour allowance, half‑yearly salary review, and two festival bonuses.
3. Align Your Resume and Cover Letter
- Highlight a bachelor’s or master’s degree and the 1‑2 years of experience in travel agency, immigration, or education consultancy.
- Emphasize your experience with student counseling, visa processing, and handling inbound calls.
- List specific computer tools you have used for office management, data entry, and online form handling (e.g., MS Office, CRM software).
- Provide examples of any promotional video projects you have created (mention tools such as Canva, Adobe Premiere, or mobile apps).
- In the cover letter, mention your fluency in English, confidence in telephone communication, presentation skills, and ability to work with a team to meet enrollment goals.
4. Strengthen Required Skills
- Communication: Practice delivering concise course explanations and answering common admission questions.
- Phone Etiquette: Record mock calls, focus on clear diction, active listening, and polite closing statements.
- Presentation: Prepare a short PowerPoint or slide deck on a typical course offering; rehearse delivering it within 5 minutes.
- Computer & Online Forms: Refresh your knowledge of Excel, Word, and any enrollment portal you might encounter; practice filling out sample online application forms.
- Video Creation: Sketch a storyboard for a 30‑second promotional video, then film and edit using a smartphone and free editing software.
5. Prepare for Common Interview Questions
- “Describe a time you persuaded a hesitant student to enroll. What approach did you take?”
- “How do you manage a high volume of phone inquiries while maintaining accuracy in reporting?”
- “What steps would you follow to process a student visa application?”
- “Give an example of a promotional video you made. What was the goal and the outcome?”
- “How do you prioritize follow‑ups when you have multiple leads at different stages?”
Prepare STAR‑based answers (Situation, Task, Action, Result) and rehearse them aloud.
6. Practice Phone and In‑Office Counseling Scenarios
- Role‑play with a friend: one acts as a parent asking about fees and scholarships; the other responds with clear, friendly information.
- Simulate an in‑office session: greet the visitor, ask probing questions to understand their needs, outline suitable courses, and close with next steps.
7. Documentation and Application Checklist
- Updated resume (PDF, 1‑2 pages).
- Tailored cover letter (PDF).
- Copies of any certificates related to counseling, visa processing, or video editing.
- A portfolio link or file containing at least one short promotional video you created.
- Prepare a professional email address for all correspondence.
8. Logistics for the Interview (If Invited)
- Arrive at the Uttara office at least 10 minutes early.
- Dress in business‑formal attire (e.g., shirt/blouse, trousers or skirt, optional blazer).
- Bring printed copies of your resume, cover letter, and certificates.
- Bring a notebook and pen for taking notes.
9. Post‑Interview Follow‑Up
- Send a thank‑you email within 24 hours, expressing appreciation for the opportunity and reiterating your enthusiasm for the Student Counselor role.
10. Continuous Improvement
- After each interview or practice session, note areas where you felt less confident (e.g., handling objections, video editing details) and allocate time to improve them before the next opportunity.
Key Takeaways
- Focus on demonstrating confidence in phone communication, clear presentation of course details, and ability to manage leads efficiently.
- Highlight your experience in travel/immigration services and student counseling, as these directly match the employer’s expectations.
- Show creativity by preparing a short promotional video that aligns with the company’s branding.
Good luck with your preparation and application!
