- Mon Dec 15, 2025 6:57 am#12098
Preparation Guide for “টেলি-সেলস এক্সিকিউটিভ (Female)” – Techno Teams (Wisdom)
1. UNDERSTAND THE ROLE
• Primary duty: Call potential and existing customers to promote and sell books from the “Wisdom” e‑commerce platform.
• Key activities:
– Present book features and benefits clearly and persuasively.
– Meet daily/weekly sales targets and KPI metrics.
– Record conversation details, update the CRM, and submit regular reports.
– Coordinate with courier partners to resolve delivery issues.
– Build long‑term trust‑based relationships with customers.
2. COMPANY RESEARCH
• Company name: Techno Teams – operates the “Wisdom” online bookstore.
• Business scope: Web design, software development, digital marketing, e‑commerce solutions.
• Location: Office in Nikunja‑2, Khilkhet, Dhaka (near Nikunja).
• Value proposition: Nationwide delivery of a wide range of books, emphasis on customer satisfaction and professional development of sales staff.
• Visit the company’s website and social media (if any) to note recent campaigns, bestseller titles, and any special promotions they run.
3. ESSENTIAL SKILLS & KNOWLEDGE
– Excellent verbal communication in Bengali and basic English.
– Strong telephone etiquette: clear diction, friendly tone, active listening.
– Ability to articulate product details (author, genre, price, special offers).
– Basic understanding of e‑commerce order flow (order placement, payment, dispatch, return).
– Time‑management and organized record‑keeping.
– Goal‑oriented mindset: ability to track personal sales against targets.
– Familiarity with CRM or spreadsheet tools (even basic Excel).
4. DOCUMENT YOUR EXPERIENCE
• Resume:
– Header with full name, phone number, email, and present address (near Dhaka).
– Objective statement tailored to the role, e.g., “Enthusiastic communicator seeking a Tele‑sales Executive position to drive book sales and deliver exceptional customer service.”
– Highlight any prior telesales, customer‑service, retail, or call‑center experience. Include quantifiable results (e.g., “Achieved 120 % of monthly sales target for three consecutive months”).
– List soft skills: persuasive speaking, problem‑solving, resilience, teamwork.
– Add any short courses or certifications related to sales, communication, or e‑commerce.
• Cover Letter (if applicable):
– Mention why you are attracted to the book market and the “Wisdom” brand.
– Show understanding of the duties listed in the job description.
– Emphasize willingness to learn and ability to meet KPI targets.
5. INTERVIEW PREPARATION
a. Common Questions to Anticipate
– “Tell us about a time you convinced a hesitant customer to purchase.”
– “How do you handle rejection or a cold call that ends abruptly?”
– “What strategies would you use to increase sales for a new book launch?”
– “Describe how you organize your call list and follow‑up schedule.”
– “How would you resolve a delivery complaint involving the courier?”
b. Role‑Play Practice
– Pair with a friend and simulate a sales call: introduce yourself, pitch a popular book, handle objections, close the sale, and confirm order details.
– Record the mock call, listen for filler words, pace, and clarity.
c. Numbers & Metrics
– Familiarize yourself with common KPIs: calls per day, conversion rate, average order value, revenue per call, and target achievement percentage.
– Prepare a short example of how you tracked and improved a metric in a previous job or project.
d. Company‑Specific Knowledge
– Review the top‑selling categories on the Wisdom site (e.g., academic, fiction, self‑help).
– Note any ongoing promotions, discounts, or bundle offers you could mention during a sales call.
6. PHONE ETIQUETTE CHECKLIST
– Use a quiet, well‑lit workspace with a reliable headset or phone.
– Have a notepad or digital note‑taking tool ready for quick data entry.
– Speak with a moderate pace, smile while talking (it changes tone).
– Verify the customer’s name and address before proceeding.
– Summarize key points before ending the call and thank the prospect.
7. TRAINING & SELF‑DEVELOPMENT BEFORE STARTING
– Watch short videos on effective telesales techniques (e.g., SPIN‑selling, AIDA model).
– Read articles on e‑commerce logistics and the role of courier coordination.
– Refresh basic Excel functions: sorting, filtering, simple formulas for tracking daily sales.
8. LOGISTICS & DAY‑TO‑DAY PREPARATIONS
– Ensure you can commute reliably to the Nikunja office (public transport routes, timing).
– Dress in business‑casual attire for the interview: neat shirt/blouse, trousers or modest skirt, closed shoes.
– Bring copies of your resume, a photo ID, and any certificates to the interview.
– Prepare a set of questions to ask the recruiter, such as:
– “What is the typical call volume per day for a new executive?”
– “How are sales targets and KPI bonuses structured?”
– “What training programs are provided for product knowledge?”
9. POST‑INTERVIEW FOLLOW‑UP
– Send a brief thank‑you email within 24 hours, reiterating your enthusiasm for the role and summarizing one key point you discussed that showcases your fit.
By completing the steps above, you will present yourself as a well‑prepared, confident candidate who understands the responsibilities of a Tele‑sales Executive at Techno Teams and is ready to contribute to the growth of the Wisdom book platform. Good luck!
1. UNDERSTAND THE ROLE
• Primary duty: Call potential and existing customers to promote and sell books from the “Wisdom” e‑commerce platform.
• Key activities:
– Present book features and benefits clearly and persuasively.
– Meet daily/weekly sales targets and KPI metrics.
– Record conversation details, update the CRM, and submit regular reports.
– Coordinate with courier partners to resolve delivery issues.
– Build long‑term trust‑based relationships with customers.
2. COMPANY RESEARCH
• Company name: Techno Teams – operates the “Wisdom” online bookstore.
• Business scope: Web design, software development, digital marketing, e‑commerce solutions.
• Location: Office in Nikunja‑2, Khilkhet, Dhaka (near Nikunja).
• Value proposition: Nationwide delivery of a wide range of books, emphasis on customer satisfaction and professional development of sales staff.
• Visit the company’s website and social media (if any) to note recent campaigns, bestseller titles, and any special promotions they run.
3. ESSENTIAL SKILLS & KNOWLEDGE
– Excellent verbal communication in Bengali and basic English.
– Strong telephone etiquette: clear diction, friendly tone, active listening.
– Ability to articulate product details (author, genre, price, special offers).
– Basic understanding of e‑commerce order flow (order placement, payment, dispatch, return).
– Time‑management and organized record‑keeping.
– Goal‑oriented mindset: ability to track personal sales against targets.
– Familiarity with CRM or spreadsheet tools (even basic Excel).
4. DOCUMENT YOUR EXPERIENCE
• Resume:
– Header with full name, phone number, email, and present address (near Dhaka).
– Objective statement tailored to the role, e.g., “Enthusiastic communicator seeking a Tele‑sales Executive position to drive book sales and deliver exceptional customer service.”
– Highlight any prior telesales, customer‑service, retail, or call‑center experience. Include quantifiable results (e.g., “Achieved 120 % of monthly sales target for three consecutive months”).
– List soft skills: persuasive speaking, problem‑solving, resilience, teamwork.
– Add any short courses or certifications related to sales, communication, or e‑commerce.
• Cover Letter (if applicable):
– Mention why you are attracted to the book market and the “Wisdom” brand.
– Show understanding of the duties listed in the job description.
– Emphasize willingness to learn and ability to meet KPI targets.
5. INTERVIEW PREPARATION
a. Common Questions to Anticipate
– “Tell us about a time you convinced a hesitant customer to purchase.”
– “How do you handle rejection or a cold call that ends abruptly?”
– “What strategies would you use to increase sales for a new book launch?”
– “Describe how you organize your call list and follow‑up schedule.”
– “How would you resolve a delivery complaint involving the courier?”
b. Role‑Play Practice
– Pair with a friend and simulate a sales call: introduce yourself, pitch a popular book, handle objections, close the sale, and confirm order details.
– Record the mock call, listen for filler words, pace, and clarity.
c. Numbers & Metrics
– Familiarize yourself with common KPIs: calls per day, conversion rate, average order value, revenue per call, and target achievement percentage.
– Prepare a short example of how you tracked and improved a metric in a previous job or project.
d. Company‑Specific Knowledge
– Review the top‑selling categories on the Wisdom site (e.g., academic, fiction, self‑help).
– Note any ongoing promotions, discounts, or bundle offers you could mention during a sales call.
6. PHONE ETIQUETTE CHECKLIST
– Use a quiet, well‑lit workspace with a reliable headset or phone.
– Have a notepad or digital note‑taking tool ready for quick data entry.
– Speak with a moderate pace, smile while talking (it changes tone).
– Verify the customer’s name and address before proceeding.
– Summarize key points before ending the call and thank the prospect.
7. TRAINING & SELF‑DEVELOPMENT BEFORE STARTING
– Watch short videos on effective telesales techniques (e.g., SPIN‑selling, AIDA model).
– Read articles on e‑commerce logistics and the role of courier coordination.
– Refresh basic Excel functions: sorting, filtering, simple formulas for tracking daily sales.
8. LOGISTICS & DAY‑TO‑DAY PREPARATIONS
– Ensure you can commute reliably to the Nikunja office (public transport routes, timing).
– Dress in business‑casual attire for the interview: neat shirt/blouse, trousers or modest skirt, closed shoes.
– Bring copies of your resume, a photo ID, and any certificates to the interview.
– Prepare a set of questions to ask the recruiter, such as:
– “What is the typical call volume per day for a new executive?”
– “How are sales targets and KPI bonuses structured?”
– “What training programs are provided for product knowledge?”
9. POST‑INTERVIEW FOLLOW‑UP
– Send a brief thank‑you email within 24 hours, reiterating your enthusiasm for the role and summarizing one key point you discussed that showcases your fit.
By completing the steps above, you will present yourself as a well‑prepared, confident candidate who understands the responsibilities of a Tele‑sales Executive at Techno Teams and is ready to contribute to the growth of the Wisdom book platform. Good luck!
