Senior IT Executive – SHUN HO (Bangladesh) Manufactory Ltd – ERP & Network Operations Lead
Posted: Mon Dec 01, 2025 8:41 pm
Preparation Guide for the IT Operations & Security Position
1. Academic Foundation
• Review core subjects from a BSc in Computer Science & Engineering: data structures, algorithms, operating systems, database management, networking, and information security.
• Refresh knowledge of ERP concepts, especially modules related to finance, human resources, and reporting.
2. Technical Skill Development
• Network Infrastructure:
– Study switching, routing, VLANs, spanning‑tree protocol, and load‑balancing techniques.
– Practice configuring firewalls (e.g., pfSense, Cisco ASA, FortiGate) and setting up VPNs.
– Work with network monitoring tools such as Wireshark, SolarWinds, or PRTG.
• Server & System Administration:
– Install, configure and manage Windows Server and Linux distributions (CentOS, Ubuntu).
– Familiarize yourself with virtualization platforms (VMware, Hyper‑V) and containerization (Docker).
• ERP Operations:
– Get hands‑on experience with popular ERP suites (ERPNext, Odoo, SAP Business One).
– Practice generating management reports in Excel, using pivot tables, charts, and macros.
• Security Systems:
– Study IP‑based PBX, CCTV, biometric attendance devices, and access‑control hardware.
– Learn the basics of video‑stream encryption, authentication protocols, and firmware management.
• Voice & Wireless Services:
– Review VoIP fundamentals, SIP trunking, and wireless LAN design (802.11ac/ax).
• Security Practices:
– Complete a recognized security certification (e.g., CompTIA Security+, CISSP, or CEH).
– Perform periodic vulnerability scans using tools like Nessus or OpenVAS and document remediation steps.
3. Soft‑Skill Enhancement
• Communication:
– Practice writing technical documentation and status emails in both English and Bengali.
– Role‑play scenarios where you explain complex IT issues to non‑technical managers.
• Negotiation:
– Study basic negotiation tactics, focusing on vendor contracts for hardware, software licenses, and maintenance services.
• Personality Traits:
– Reflect on honesty, reliability, and a hardworking attitude in past projects; be ready to share concrete examples.
4. Practical Experience
• Build a home lab: set up a small network with a router, managed switch, firewall VM, and a couple of servers. Simulate ERP operations and generate reports.
• Volunteer or freelance to manage a website, perform routine updates, and handle security patches for a small organization.
5. Interview Preparation
• Review the job responsibilities line by line and prepare STAR (Situation, Task, Action, Result) stories that demonstrate:
– Administration and monitoring of IT operations.
– Daily ERP maintenance and reporting.
– Website content management under approval processes.
– Configuration and support of IP‑PBX, CCTV, attendance, and access‑control devices.
– Large‑scale network installation, performance monitoring, and security reviews.
– On‑call support experiences and handling urgent issues.
• Anticipate technical questions:
– How would you design a secure LAN for an institute with multiple departments?
– Explain steps to harden a firewall and monitor its logs.
– Demonstrate how to extract a month‑end financial report from an ERP system into Excel.
• Prepare a brief presentation (5–7 minutes) on a recent project where you improved network reliability or security compliance.
6. Certifications & Courses (Optional but Beneficial)
• Cisco Certified Network Associate (CCNA) – solidifies networking fundamentals.
• Microsoft Certified: Azure Administrator Associate – useful for cloud‑based ERP components.
• Certified Information Systems Auditor (CISA) – emphasizes security governance and audit.
7. Timeline (12‑Week Plan)
Week 1‑2: Refresh core computer‑science concepts and ERP basics.
Week 3‑5: Build home lab; practice network and server configuration.
Week 6‑7: Study security tools; complete at least one security certification module.
Week 8‑9: Work on a real‑world website update and ERP reporting project; document outcomes.
Week 10‑11: Polish communication and negotiation skills; rehearse interview stories.
Week 12: Conduct mock interviews, finalize résumé, and prepare supporting documents (certificates, project screenshots).
By following this structured preparation guide, you will align your knowledge, hands‑on experience, and soft skills with the expectations of the role, increasing your confidence and competitiveness during the selection process. Good luck!
1. Academic Foundation
• Review core subjects from a BSc in Computer Science & Engineering: data structures, algorithms, operating systems, database management, networking, and information security.
• Refresh knowledge of ERP concepts, especially modules related to finance, human resources, and reporting.
2. Technical Skill Development
• Network Infrastructure:
– Study switching, routing, VLANs, spanning‑tree protocol, and load‑balancing techniques.
– Practice configuring firewalls (e.g., pfSense, Cisco ASA, FortiGate) and setting up VPNs.
– Work with network monitoring tools such as Wireshark, SolarWinds, or PRTG.
• Server & System Administration:
– Install, configure and manage Windows Server and Linux distributions (CentOS, Ubuntu).
– Familiarize yourself with virtualization platforms (VMware, Hyper‑V) and containerization (Docker).
• ERP Operations:
– Get hands‑on experience with popular ERP suites (ERPNext, Odoo, SAP Business One).
– Practice generating management reports in Excel, using pivot tables, charts, and macros.
• Security Systems:
– Study IP‑based PBX, CCTV, biometric attendance devices, and access‑control hardware.
– Learn the basics of video‑stream encryption, authentication protocols, and firmware management.
• Voice & Wireless Services:
– Review VoIP fundamentals, SIP trunking, and wireless LAN design (802.11ac/ax).
• Security Practices:
– Complete a recognized security certification (e.g., CompTIA Security+, CISSP, or CEH).
– Perform periodic vulnerability scans using tools like Nessus or OpenVAS and document remediation steps.
3. Soft‑Skill Enhancement
• Communication:
– Practice writing technical documentation and status emails in both English and Bengali.
– Role‑play scenarios where you explain complex IT issues to non‑technical managers.
• Negotiation:
– Study basic negotiation tactics, focusing on vendor contracts for hardware, software licenses, and maintenance services.
• Personality Traits:
– Reflect on honesty, reliability, and a hardworking attitude in past projects; be ready to share concrete examples.
4. Practical Experience
• Build a home lab: set up a small network with a router, managed switch, firewall VM, and a couple of servers. Simulate ERP operations and generate reports.
• Volunteer or freelance to manage a website, perform routine updates, and handle security patches for a small organization.
5. Interview Preparation
• Review the job responsibilities line by line and prepare STAR (Situation, Task, Action, Result) stories that demonstrate:
– Administration and monitoring of IT operations.
– Daily ERP maintenance and reporting.
– Website content management under approval processes.
– Configuration and support of IP‑PBX, CCTV, attendance, and access‑control devices.
– Large‑scale network installation, performance monitoring, and security reviews.
– On‑call support experiences and handling urgent issues.
• Anticipate technical questions:
– How would you design a secure LAN for an institute with multiple departments?
– Explain steps to harden a firewall and monitor its logs.
– Demonstrate how to extract a month‑end financial report from an ERP system into Excel.
• Prepare a brief presentation (5–7 minutes) on a recent project where you improved network reliability or security compliance.
6. Certifications & Courses (Optional but Beneficial)
• Cisco Certified Network Associate (CCNA) – solidifies networking fundamentals.
• Microsoft Certified: Azure Administrator Associate – useful for cloud‑based ERP components.
• Certified Information Systems Auditor (CISA) – emphasizes security governance and audit.
7. Timeline (12‑Week Plan)
Week 1‑2: Refresh core computer‑science concepts and ERP basics.
Week 3‑5: Build home lab; practice network and server configuration.
Week 6‑7: Study security tools; complete at least one security certification module.
Week 8‑9: Work on a real‑world website update and ERP reporting project; document outcomes.
Week 10‑11: Polish communication and negotiation skills; rehearse interview stories.
Week 12: Conduct mock interviews, finalize résumé, and prepare supporting documents (certificates, project screenshots).
By following this structured preparation guide, you will align your knowledge, hands‑on experience, and soft skills with the expectations of the role, increasing your confidence and competitiveness during the selection process. Good luck!