Medical Doctor – Call Center, Obstetrical and Gynaecological Society Bangladesh (OGSB), Dhaka (Femal
Posted: Wed Dec 10, 2025 11:23 pm
Preparation Guide for the Medical Doctor – Call Center position at Obstetrical and Gynaecological Society Bangladesh (OGSB)
1. Know the Organisation and the Project
• Study OGSB’s mission, recent activities, and its partnership with Ipas Bangladesh and HealthBridge Foundation.
• Understand the “Improving SRHR in Dhaka” project: its goals, target population (poor and ultra‑poor women and adolescents in greater Dhaka), key services (family planning, menstrual regulation, post‑abortion care, gender‑based violence support), and main implementing partners (MOH&FW, DGFP, local city corporations, BKMEA).
• Review any publicly available reports, press releases or case studies related to the project to be able to speak about OGSB’s impact confidently.
2. Master Core Clinical Topics
• Menstrual Regulation (MR) – indications, protocols, legal framework in Bangladesh, follow‑up care.
• Post‑Abortion Care (PAC) – emergency management, antibiotics, counselling, referral pathways.
• Family Planning (FP) – short‑term, long‑term, emergency contraception, side‑effect management.
• Gender‑Based Violence (GBV) – types of violence, trauma‑informed approach, safety planning, referral networks.
• Menstrual Health Management and Adolescent Health – puberty education, hygiene, nutrition, mental‑health considerations.
• Keep updated with the latest Bangladesh Ministry of Health guidelines and WHO recommendations on these topics.
3. Practice Phone‑Based Consultation Skills
• Role‑play typical calls:
– A woman requesting information about MR.
– An adolescent asking about contraception confidentiality.
– A survivor of GBV needing immediate safety advice.
• Focus on: clear articulation, active listening, empathy, non‑judgemental tone, and concise advice.
• Follow the “phone etiquette” principles – greeting, verification of identity (if required), summarising advice, confirming understanding, and ending with next steps.
4. Familiarise Yourself with Call‑Center Operations
• Review standard operating procedures for call logging, data entry, and reporting.
• Understand the software tools commonly used in call centres (e.g., cloud‑based telephony platforms, CRM or database systems).
• Practice creating accurate call registers, noting caller details, advice given, and referrals made.
• Learn the escalation protocol – when and how to route a call to a senior colleague or emergency services.
5. Strengthen Computer and Data‑Management Skills
• Refresh MS Office – especially Excel for data tracking and Word for report writing.
• Learn basic data‑privacy and confidentiality principles; be ready to explain how you will protect client information.
• If possible, take a short online tutorial on call‑center software or data‑entry best practices.
6. Polish Communication in Both Languages
• English: practice writing brief, professional notes and reports; review medical terminology for SRHR in English.
• Bangla: rehearse speaking clearly without strong regional accent; ensure you can explain technical concepts in simple Bangla.
• Prepare a short self‑introduction and a “Why OGSB?” statement in both languages.
7. Prepare Required Documents and Credentials
• Original and photocopies of MBBS degree and BMDC registration.
• Updated CV highlighting: 2‑3 years of NGO experience, SRHR or call‑center exposure, and any trainings on GBV or adolescent health.
• Copies of any relevant certificates (e.g., training in reproductive health, mental‑health first aid, data protection).
• Two professional references with contact details.
• A recent passport‑size photograph.
8. Anticipate Interview Questions
Clinical knowledge: “How would you counsel a woman who is hesitant about MR?”
Ethical scenario: “Describe how you would handle a GBV call where the caller is in immediate danger.”
Operational: “What steps will you take to ensure accurate call documentation?”
Personal motivation: “Why do you want to work in a call‑center setting rather than a clinic?”
Teamwork: “Give an example of how you collaborated with other health professionals in an NGO project.”
Prepare concise, STAR‑structured answers (Situation, Task, Action, Result) and rehearse them aloud.
9. Demonstrate Soft Skills and Attitude
• Show empathy, patience, and cultural sensitivity.
• Emphasise reliability, professionalism, and ability to handle high‑pressure situations.
• Highlight your commitment to women’s reproductive rights and to serving the poor and ultra‑poor populations.
10. Logistics and Final Checks
• Confirm the interview date, time, and location (Halcyon Heights, Mohammadpur, Dhaka).
• Plan your route and aim to arrive 10–15 minutes early.
• Dress in professional business attire (no casual wear).
• Bring a notebook, pen, and a copy of all documents listed in step 7.
• Prepare a list of thoughtful questions for the interview panel (e.g., “How does the call centre collaborate with field health workers?” or “What are the key performance indicators for doctors in this role?”).
By following this structured preparation plan you will demonstrate both the technical expertise and the communication professionalism essential for the Medical Doctor – Call Center role at OGSB. Good luck!
1. Know the Organisation and the Project
• Study OGSB’s mission, recent activities, and its partnership with Ipas Bangladesh and HealthBridge Foundation.
• Understand the “Improving SRHR in Dhaka” project: its goals, target population (poor and ultra‑poor women and adolescents in greater Dhaka), key services (family planning, menstrual regulation, post‑abortion care, gender‑based violence support), and main implementing partners (MOH&FW, DGFP, local city corporations, BKMEA).
• Review any publicly available reports, press releases or case studies related to the project to be able to speak about OGSB’s impact confidently.
2. Master Core Clinical Topics
• Menstrual Regulation (MR) – indications, protocols, legal framework in Bangladesh, follow‑up care.
• Post‑Abortion Care (PAC) – emergency management, antibiotics, counselling, referral pathways.
• Family Planning (FP) – short‑term, long‑term, emergency contraception, side‑effect management.
• Gender‑Based Violence (GBV) – types of violence, trauma‑informed approach, safety planning, referral networks.
• Menstrual Health Management and Adolescent Health – puberty education, hygiene, nutrition, mental‑health considerations.
• Keep updated with the latest Bangladesh Ministry of Health guidelines and WHO recommendations on these topics.
3. Practice Phone‑Based Consultation Skills
• Role‑play typical calls:
– A woman requesting information about MR.
– An adolescent asking about contraception confidentiality.
– A survivor of GBV needing immediate safety advice.
• Focus on: clear articulation, active listening, empathy, non‑judgemental tone, and concise advice.
• Follow the “phone etiquette” principles – greeting, verification of identity (if required), summarising advice, confirming understanding, and ending with next steps.
4. Familiarise Yourself with Call‑Center Operations
• Review standard operating procedures for call logging, data entry, and reporting.
• Understand the software tools commonly used in call centres (e.g., cloud‑based telephony platforms, CRM or database systems).
• Practice creating accurate call registers, noting caller details, advice given, and referrals made.
• Learn the escalation protocol – when and how to route a call to a senior colleague or emergency services.
5. Strengthen Computer and Data‑Management Skills
• Refresh MS Office – especially Excel for data tracking and Word for report writing.
• Learn basic data‑privacy and confidentiality principles; be ready to explain how you will protect client information.
• If possible, take a short online tutorial on call‑center software or data‑entry best practices.
6. Polish Communication in Both Languages
• English: practice writing brief, professional notes and reports; review medical terminology for SRHR in English.
• Bangla: rehearse speaking clearly without strong regional accent; ensure you can explain technical concepts in simple Bangla.
• Prepare a short self‑introduction and a “Why OGSB?” statement in both languages.
7. Prepare Required Documents and Credentials
• Original and photocopies of MBBS degree and BMDC registration.
• Updated CV highlighting: 2‑3 years of NGO experience, SRHR or call‑center exposure, and any trainings on GBV or adolescent health.
• Copies of any relevant certificates (e.g., training in reproductive health, mental‑health first aid, data protection).
• Two professional references with contact details.
• A recent passport‑size photograph.
8. Anticipate Interview Questions
Clinical knowledge: “How would you counsel a woman who is hesitant about MR?”
Ethical scenario: “Describe how you would handle a GBV call where the caller is in immediate danger.”
Operational: “What steps will you take to ensure accurate call documentation?”
Personal motivation: “Why do you want to work in a call‑center setting rather than a clinic?”
Teamwork: “Give an example of how you collaborated with other health professionals in an NGO project.”
Prepare concise, STAR‑structured answers (Situation, Task, Action, Result) and rehearse them aloud.
9. Demonstrate Soft Skills and Attitude
• Show empathy, patience, and cultural sensitivity.
• Emphasise reliability, professionalism, and ability to handle high‑pressure situations.
• Highlight your commitment to women’s reproductive rights and to serving the poor and ultra‑poor populations.
10. Logistics and Final Checks
• Confirm the interview date, time, and location (Halcyon Heights, Mohammadpur, Dhaka).
• Plan your route and aim to arrive 10–15 minutes early.
• Dress in professional business attire (no casual wear).
• Bring a notebook, pen, and a copy of all documents listed in step 7.
• Prepare a list of thoughtful questions for the interview panel (e.g., “How does the call centre collaborate with field health workers?” or “What are the key performance indicators for doctors in this role?”).
By following this structured preparation plan you will demonstrate both the technical expertise and the communication professionalism essential for the Medical Doctor – Call Center role at OGSB. Good luck!